Job Warehouse Team Leader, Brookvale

Our client is a leading Australian online retail brand dedicated to offering sustainable, ethical, and natural products across beauty, skincare, wellness, food and lifestyle. They aim to make a meaningful impact on the planet while empowering their customers to live more conscious and healthier lives.

The Warehouse Team Leader plays a critical leadership role, responsible for planning, coordinating, and executing day-to-day operations in our Brookvale warehouse. They lead a team of approximately 10 warehouse team members to meet operational targets, uphold high customer service levels, and ensure safety, accuracy, and efficiency in every task.

This hands-on role blends team leadership, problem-solving, and process improvement to help the business scale. The Warehouse Team Leader supports a culture of continuous improvement, fosters team engagement and development, and ensures warehouse procedures evolve alongside our growing, purpose-led business.

Key Responsibilities:
Operational Planning & Execution

• Anticipate and coordinate daily and weekly warehouse workloads, including planning for deliveries, promotions, and seasonal volume.
• Lead weekly planning meetings with the Operations Manager to review workloads, systems, equipment, and training needs.
• Manage operational efficiency through clear task allocation, proactive monitoring, and adjustment of priorities as needed.
• Oversee and ensure adherence to Warehouse SOPs; review and update them regularly and ensure they’re understood by all team members.

• Monitor the flow of goods and stock control in collaboration with Procurement and Supply Chain Managers.
• Apply FIFO stock management principles and support all stock take and cycle counting activities.
• Identify and rectify discrepancies in stock movement and process issues; lead or support training where gaps are found.
• Maintain data integrity and ensure accuracy of processes to minimise technical errors and inefficiencies.

• Coach, train, and support warehouse team members in procedures, systems, and equipment use.
• Foster a positive, inclusive, and accountable team culture aligned with company values and goals.
• Support the wellbeing and performance of team members; notice and address team issues or development opportunities proactively.
• Ensure the team has the capability and capacity to meet changing business demands.

• Demonstrated leadership ability with a team-first, proactive mindset.
• Experience in warehouse, logistics, retail, or team coordination roles (preferred but not essential).
• Strong communication skills and a passion for building and supporting teams.
• Ability to lead by example while managing competing priorities in a dynamic environment.
• Familiarity with warehouse systems (WMS), stock control, and digital tools.
• A strong alignment with our values and a desire to contribute to a purpose-led business.

• A values-led culture that genuinely supports people and planet.
• Competitive salary, staff discounts, and career development opportunities.
• A collaborative, inclusive team with room to grow and shape the future of our warehouse.
• The chance to lead in a business redefining ethical online retail in Australia.
• Parking on-site